ABSTRACT
This chapter discusses: Retention: how to make it work for the benefit of one’s company; Motivation and employee engagement; and Appraisals as a tool for motivation and engagement. Retention, motivation and engagement: it may seem obvious why these three issues are addressed together, or it may seem like an exercise in management or human resources speaks. On the other hand, some people jump to conclusions about the meaning of these terms and assume that each is something to be desired: this may not necessarily be the case. The key to retaining staff is understanding what motivates them and using that knowledge to fully engage them with one's company and its goals. A certain amount of change is generally good for creative organisations. It acts as a stimulus and a shot of adrenalin. New people provide such an impetus.
