ABSTRACT
DENISE WAS SITTING at her office desk, and it was surprisingly peaceful. She wasn’t sure why. Maybe it was the calm before another storm, but for now she could enjoy it. She opened her Personal Learning Handbook and took another look at the Improvement Kata diagram. She liked the combination of a longer-term challenge and a short-term, next target condition. Together, they gave direction and focus, just as Maggie had said. And they created pull, a positive way of thinking, striving toward something by experimenting forward.
