ABSTRACT
The case study of the Joseph F. Smith Library has a double focus. First, it details certain operational aspects of an in-house configuration and shows that the library experienced a number of problems remarkably similar to those of Phoenix Public. But because its computer was located in house, the staff of the Smith Library performed much of the corrective action itself. The Smith Library had to provide a high level of technical expertise when dealing with the problems even though maintenance contracts were in effect with the software and hardware vendors from the date of installation. As the case study shows, the corrective actions taken by the Smith Library often brought about no more effective remedy than that experienced at Phoenix Public even though the computer was located in the library.
