ABSTRACT
The Phoenix Public Library and the Joseph F. Smith Library are at different extremes of several scales. Most noticeable are the scales of size and type. With nearly 1.5 million volumes, Phoenix Public is a major urban research library, while the Smith Library is a medium-sized collection one-tenth that size. As two different library types —public and academic—they also have differing characteristics with respect to user types, services provided, collection development, and staffing, to name only a few. The case studies demonstrate other crucial differences including degrees of resident computer expertise, goals of the respective automation projects and location configurations of host computers.
