ABSTRACT
Chapter 2 introduces specifics of the investigation process, focusing initially on an evaluation of complaints appropriate for administrative investigations. The discussion underscores that misconduct complaints serve as a valuable quality control, risk management tool for law enforcement agencies, providing insight into community concerns or policy or training opportunities regardless of the complaint’s outcome. The chapter reviews basic investigative techniques such as conducting intake interviews, identifying the officers involved, and determining allegations, as well as the importance of preparing an investigative plan to ensure timelines are met, witnesses are identified, and all issues are properly handled. The use of mediation or other alternative dispute resolution approaches is also addressed.
