In Chapter 14 the importance of the manager’s psychological maturity is stressed. Managers are targets for projections from employees. To cope with this, managers must have a good self-knowledge. Similarly managers themselves project their own material on employees.

In addition, managers often repress their significance for employees as it is difficult to accept that as a manager one is both important and unimportant.

The chapter goes on to discuss the emotional dividend of being a manager and concludes that this is mixed but probably positive overall.

Summing up the different ways managers can work with themselves are evaluated and it is claimed that managers may benefit from in-depth coaching or therapy.