ABSTRACT
Information technology is typically outsourced when major new hardware-software systems are needed. Therefore, Chapter 8 is really an extension of Chapter 7, with the only full-blown case study which can be used for teaching purposes at the end of the presentation. The major emphasis in the Chapter is on ERP (enterprise requirement planning) system adoption. We studied 80 cases of ERP and developed a model that can easily be used with any case study on ERP to predict outcomes. The case at the end of the Chapter is about the adoption of bar-coding systems on the Long Beach loading and unloading cargo ship docks. This shipping case has union-management technology agreements as the organizing theme, a central feature of earlier SI research we did at the University of Michigan.
