ABSTRACT
This chapter presents models for evaluating current strategies and programs. Experience has shown that unless an evaluation model is fashioned when a strategy is formulated and programs are designed and implemented it is unlikely that enough attention will be paid to their effectiveness on an ongoing basis. Once program objectives have resulted in a design the performance criteria, standards and measures that will be used to determine results can be formulated. The performance appraisal program could be found to be at fault, but it is more likely that poor training or the absence of any monitoring of performance ratings is the source of the malfunction. The evaluation of a base pay program will be used as an example of how the evaluation model can be applied in an audit. An issue related to evaluation of program effectiveness is determining whether changes to programs will be good business decisions.
