ABSTRACT
Tolan Daniel asked Ann Morrison if so far they were accurate in the assessment of the environment. Ann replied that was her understanding when they began the process several weeks ago. The process map is a graphic display of the supply chain. Tolan suggested that the easiest way for to gain an understanding of the process is to walk through a generic problem-solving exercise. The initial step in the problem-solving process is to create a cross-functional team who will be charged with seeking out solutions that will provide a satisfactory response to the issues that the problem presents to the organization. The next step in the process chain must be the understanding that the cross-functional team needs to have full access to the full supply chain at both the internal process and those of the customers who utilize the end product. The final stage of the process is to take concrete steps to create the new normal.
