https://s3-euw1-ap-pe-df-pch-content-public-p.s3.eu-west-1.amazonaws.com/9780429436932/77e2b70d-ac5c-4cfa-830d-b6da953842be/content/unfig11_2.tif"/>Now that we know what is supposed to be happening ( target ) and have a diagram and other visual ways to ‘see’ what is currently happening ( actual ), it’s time to start looking at what we need to do to close the gaps to giving our customers what they want, when they want it, right the first time. In other words, we can start working on creating ‘flow.’