ABSTRACT
https://s3-euw1-ap-pe-df-pch-content-public-p.s3.eu-west-1.amazonaws.com/9780429436932/9840589e-5c3c-4116-a3b8-4751b7572a5d/content/unfig12_2.tif" xmlns:xlink="https://www.w3.org/1999/xlink"/>Because flow is such an important and foundational principle to Lean, we’re going to spend the next three chapters focusing on the essentials of creating flow in services. We’ll be exploring:
‘Building in quality at the source’ to do it right the first time,
The importance of reducing interruptions, and
Eliminating and reducing the seven wastes in service processes.
