ABSTRACT
https://s3-euw1-ap-pe-df-pch-content-public-p.s3.eu-west-1.amazonaws.com/9780429436932/9840589e-5c3c-4116-a3b8-4751b7572a5d/content/unfig20_2.tif" xmlns:xlink="https://www.w3.org/1999/xlink"/> Yesterday we talked about the importance of making work standards visible so that we can easily see ‘target,’ ‘actual,’ and any gaps between them. We also talked about the need to check those standards frequently (even hourly, if that’s what the process requires) so that when gaps to standard happen, we can ask ‘why,’ to surface and remove any ‘I can’t’s’ that get in the way of our ability to meet our customers’ needs.
