ABSTRACT
The first nine chapters of this book put together all of the elements of getting to what matters most to patients. There is a lot to absorb there, and you can see that there is a great deal of work ahead of anyone who plans to embark on such an endeavor. But you want to know how the elements and tools are put into practice across an enterprise. You probably also want to know what some of the challenges and potential rewards are, and why professionals who have made these strides believe they have been worth the effort.
