ABSTRACT
Many businesses, seemingly across all industries, are prone to develop and use some type of metrics in their decision-making process. Many of these organizations are focused on Efficiency, Productivity and Utilization, or EPU. Using these metrics as guidelines, many organizations try to forecast their business activity and make a judgment call concerning their current status. Many business leaders understand that, to make good business decisions, they must have good data on which to base their decisions. If good data is required to make good decisions, then collecting, interpreting and using the data would seem to be of paramount importance. Useful data collection is a way of using past performance to help predict future performance. Accurate data can provide the user with the ability to make the necessary mid-course corrections and get the organization back on track and headed in the right direction.
