ABSTRACT
This chapter discusses the case study findings in order to map the nature and extent of asylum seeker co-production in the context of social welfare services in Scotland. Importantly, the analysis shows that, as public services users, asylum seekers can and do co-produce public services through the three modes of co-production previously differentiated. It is argued that asylum seekers co-produce at different times during the service production process and through different mechanisms, but critically that co-construction during direct interactions or service encounters is an important means through which relationships can be built between the vulnerable group and public service staff. The data presented here also indicates that asylum seekers co-produce though various mechanisms of participative co-production and, to a lesser extent, co-design. It is important to note, however, that various challenges were also presented in relation to each mode of co-production and the management of the service relationship was described as a key factor in handling these challenges.
