ABSTRACT
This chapter examines how opportunities for talking freely to us enabled people respondents to articulate thoughts that are normally set aside or repressed because of pressures of day-to-day work activity. It discusses how these hitherto unexpressed thoughts aroused, had an impact on, and interacted with people feelings that enabled us to offer new and testable hypotheses about the collective fantasies and behaviour of the people and institutions charged with stewardship of the economy. Technological advances and the desire to reduce costs and increase profit drove out the traditional bank manager who had played a vital role in knowing where to lend money, a role that was underestimated and undervalued by a banking system that had become global. Interdependence of financial institutions is an issue thought about deeply since the financial crisis. Stakeholders interacting with one another in financial services see things primarily from their own group’s perspective alone.
