ABSTRACT
This chapter aims to separate the person from the role, the act from the responsibility to act, the work from the organisational rules that governed it, and ultimately “the dancer from the dance”. The process of implementation became a catalyst, which deepened and integrated many ongoing interventions aiming to improve staff experience and organisational culture. The aim of integration of experience that is at the heart of this intervention needed to be mirrored in the process of implementation. The benefits of combining narrative psychology and systemic thinking to provide a conceptual framework within which to hold the process sensitively, in order to balance the performance element with the management of the emotional realities that would emerge and be exposed, to become apparent. In essence Schwartz Rounds link narrative psychology and reflective practice in a large group organisational space. In a large group setting they both provide and suggest a new way of relating to the experience of working in healthcare.
