ABSTRACT
Regardless of the size and type of crisis incident, all require an organized response. This chapter defines and describes that organized response. The definition of team is given. The general response paradigm is presented and explained, including the crisis management team, elements that compose the team, their functions and responsibilities, the importance of the triad of command model, goal setting, and strategic and tactical goals of the team. The REACCT model is presented as a possible blueprint for response planning and implementation. The importance of team communication is stressed. The positions and roles of the various elements of the crisis management team are explained, including the negotiation team and tactical team. Responsibilities of each are presented. Emphasis is given to the negotiation team: composition of the team, selection of negotiators, training and training issues, and responsibilities of each team member. Crisis negotiation team equipment is described, both necessary and recommended. Methods of obtaining equipment are presented. The tactical team and situational security, including the establishment and maintaining of perimeters, is presented. The linear versus parallel approach to crisis response is discussed. Outside agencies that may be needed to help resolve the crisis incident are covered. Finally, the ten most common mistakes of negotiation teams are outlined.
