ABSTRACT
A critic of Public Service Logic might reasonably argue that such a model is unrealistic, given the resource constraints of public services. Co-production, in contrast, concerns the involvement of service users, and citizens, in the management and delivery of public services. Value-in-context is the way in which a public service will create, or destroy, value for a public service user in the context of their own life experience and in terms of their own social and/or economic needs. Positive service experiences and satisfaction are important not only in their own right, but also because they drive public service outcomes. The global experience of the New Public Management has offered many societies very efficient but permanently failing public service for decades. Value creation through the use of public services, though, is an arena where public service users act independently of other parties.
