ABSTRACT
This chapter describes the Better way to Excellent results and Success through the application of an appropriate Tool (BEST)-method and details of the BEST-tool and closes with some experiences, tips, and tricks used by the authors to maximize the effectiveness of the BEST-tool. It describes the components of the BEST-tool. The tool consists of four components: Enabler, Results, Process, and Format. The Plan-Do-Check-Act-cycle is used to organize the sequence of the Enabler component. This model encourages observation and planning to identify the requirements of a process, develop effective actions, pilot the solution, measure the results, and then document the changes and new process to hold the gains. Prioritizing opportunities for improvement is a constant challenge. The list of opportunities will generally be much greater than can be addressed in a reasonable amount of time. The process owner must constantly balance resources and time to prioritize the improvement opportunities.
