ABSTRACT
Best Practices are “those practices that have been shown to produce superior results; selected by a systematic process; and assessed as exemplary, well or successfully demonstrated.” Best practices are often exemplary behaviors modeled into processes. The Hackett Best Practices are based on unparalleled database of more than 13,000 empirical studies from 3,500 participating organizations around the globe. Writing the Best Practice case study is the terminating activity of a cycle of process improvement. A Best Practice shares the excellence achieved by the organization based on using the Better way to Excellent results and Success through the application of an appropriate Tool (BEST)-method or other improvement approach. A BEST-method Quick Scan 12 years after the project was completed indicated that the process qualified as a Best Practice and highlighted gaps in the documentation that needed to be addressed before the process could be properly documented.
