ABSTRACT
This chapter provides three practical examples of how the full Better way to Excellent results and Success through the application of an appropriate Tool (BEST)-methodology can be applied: Organizational culture change at Lion Nathan (Australia); Corporate Social Responsibility (CSR) at Loblaw (Canada) and Dream Hotel. The Life Styles Inventory (LSI) is critical for organizational change given that cultural transformation generally requires personal development on the part of members at all levels of the organization. The LSI 1 instrument measures leaders’ styles. Lion Nathan has developed nine competencies which are used in the process of assessing individuals and designing development plans. These competencies were developed in conjunction with the leadership team to ensure a high degree of ownership and are grouped according to the Competencies and Results framework. The CSR activities must be relevant to business, customers, colleagues, and partners, and to society at large.
