ABSTRACT
Most materials published to recognize a company for their performance are not written to be used as a Best Practice. They are used to show the effectiveness of the Quick Scan Better way to Excellent results and Success through the application of an appropriate Tool (BEST). In 2019 APQC surveyed organizations that use process frameworks for organizational improvement. The results of an associated case study observed that: organizations understand that to improve their processes, they need to understand their current state. The case studies selected for this Quick Scan BEST-tool descriptive chapter are taken from published texts or from pdf files available on a not-for-profit website. The Ritz-Carlton Hotel Company successfully operates in one of the most logistically complex service businesses. The hotel builds its success on the strength of a comprehensive service quality initiative, which is integrated into its marketing and business objectives.
