ABSTRACT
Knowing which solutions to choose and how to implement them will differentiate organizations that succeed and thrive from those that fail. Such knowledge is thus a clear source of competitive advantage and success. Organizational behavior is a field of study that endeavors to understand, explain, predict, and change human behavior as it occurs in the organizational context. Micro organizational behavior is concerned mainly with the behaviors of individuals working alone. The subfields of psychology were the principal contributors to the beginnings of micro organizational behavior. Meso organizational behavior is a middle ground, bridging the other two subfields of organizational behavior. Putting theoretical knowledge from the field of organizational behavior to practical use requires that managers develop skills in using such knowledge to identify and solve problems in an effective manner. Problem solving begins with diagnosis, a procedure in which managers gather information about a troublesome situation and try to summarize it in a problem statement.
