ABSTRACT
One of the techniques for engaging your team members is to ask good questions. A good question is answerable and challenging. It can elicit facts and lead your team members through analysis, synthesis, interpretation and critical thinking. Asking questions builds rapport, keeps the focus on the team rather than on the facilitator and elicits reflective discussion. Questions and probes can unlock creativity and passion that will move your change initiative toward the future throughout the planning cycle. This chapter provides techniques for formulating essential questions that drive conversation and get to the heart of the issue, while they sidestep the pitfalls of overly broad questions that people can’t begin to answer or narrow, or closed questions that allow for only single-word answers.
This chapter will help you formulate questions that are both answerable and challenging, able to elicit facts, inspire analysis, synthesis, interpretation and/or critical thinking and help to unlock hidden value, unleash creativity and passion that will move your change initiative toward the future.
