ABSTRACT
Business communication is sometimes called administrative communication because it helps an organization manage basic routines. The most effective method of business communication is often face-to-face conversation. Written communication also can help counter the effects of an unreliable channel of business communication: the grapevine. Employees of an organization are like family members, and business communication is the exchange of messages that allow the group to function effectively. Studies conducted by the International Association of Business Communicators show that face-to-face communication with the boss is usually an employee’s favorite way to learn important news about the organization. All that communication holds the family together. It helps family members sort out their priorities and schedules; it helps them plan, debate and establish policies that members will follow. Think of all the communication required just to help that family function smoothly every day. To keep the family functioning, its members also discuss family business with outside groups: neighbors, teachers, babysitters and others.
