ABSTRACT
A good-news message concisely conveys information that will please the recipient. Good-news messages generally are sent via business letter or email. Occasionally, the good news may apply to an organization, such as an organization that has won an award. A good-news message should announce the good news in its first paragraph. The good-news message has three or four parts that usually translate into three to five paragraphs. If the good news involves an award, a promotion or something similar, offer congratulations. The audience of a good-news message usually is one person. However, email lacks the formality and keepsake value of a traditional letter on high-quality stationery. Business acquaintances do use email, or even a phone call, for minor good news. Everything discussed in these “deliver the good news” guidelines could be included in a three- or four-sentence opening paragraph.
