ABSTRACT
Mental models are our internal pictures of how the world works. Our mental models are represented in the stories we believe and the assumptions we hold. Once we realize that, we start to understand that our mental models are highly imperfect. They serve a purpose, but are also limited, and often irrational. Knowing about our mental models can encourage us to rethink them and change them in areas where they are insufficient. This chapter provides some suggestions for proactive measures to change potentially damaging mental models.
