ABSTRACT
The parts were near symmetrical and nothing in the process precluded mis-installation. The other face, intended to face outward, had much thicker fins designed to withstand the harsh environment experienced by military vehicles. Design thinking originated as an approach to designing products and services through focusing on customer perception, needs, and wants during the concept development phase. Discover entails observing the customer and empathizing with them to understand their situation. Divergent thinking helps to develop different choices to consider alternative solutions as confirmed through observation. Traditional Lean thinkers tend to believe that kaizen are the everyday improvement activities while innovation involves larger and more strategic initiatives. Senior executives often shy away from abandoning their conceptual skills world to one that requires more technical focus. They can struggle to understand the physical nature of process and the costs that govern their business.
