ABSTRACT
Professional organizations are developing pledges confirming a commitment to work by a code of ethics. Companies that were making cars and vacuum cleaners in February were making ventilators in March. One company even completed a design and began production within ten days. The operators raise up issues where the decision is outside their authority. The manager can choose to make a risk-based decision with the available information or seek counsel up the chain, from the director of manufacturing. The metrics tied to key business processes form Key Performance Indicators, or KPIs. These KPIs provide management insight into performance areas that impact business-level objectives. The final consideration for our measurement approach relates to transparency and reviewing performance against breakthrough goals. It’s important to respond appropriately without over-reacting to performance that fails to meet stretch goals needed to achieve breakthrough performance.
