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Chapter
Managing Conflict
DOI link for Managing Conflict
Managing Conflict book
Managing Conflict
DOI link for Managing Conflict
Managing Conflict book
ByJoseph P. Folger, Marshall Scott Poole, Randall K. Stutman
Edition 9th Edition
First Published 2021
Imprint Routledge
Pages 25
eBook ISBN 9781003027232
ABSTRACT
This chapter deals with strategies and tactics for constructively managing conflict. After revisiting the normative model for conflict management, approaches for navigating differentiation and integration phases are discussed. Then we discuss a general procedure for managing conflicts constructively. It is also important to consider how to address severe challenges to integration and several approaches are discussed, including how to manage deep transgressions. Formal organizational dispute management systems offer another route for managing conflict.