ABSTRACT
This chapter analyzes and considers the impacts the use of collaboration systems in companies and among organizations has on the formation of teams and human behavior. Communications and collaboration patterns within an organization are greatly influenced not only by elements such as the organizational structure and office space but also by the IT environment and its use. Interactions among people (dialogue and practice) play a central role in the IT environment, and the use of IT impacts the way people communicate and collaborate in the virtual space of the Internet. ICT environments and their utilization, and interactions among people, are important in terms of how and where people engage in communications and collaboration while sharing dynamically changing contexts, and how people share information and knowledge to execute operations in the strategic activities of an organization or company.
Through action research by the author in his business workplace, this chapter analyzes the dynamism that improvisationally or actively creates Ba as “platforms of context.” Furthermore, the chapter shows that collaboration systems promote the formation of Ba to create IT-enabled ordinary capabilities (IT-OC) and IT-enabled dynamic capabilities (IT-DC) through the dynamic formation of IT-enabled knowledge communities.
