ABSTRACT
Based on notes taken while accompanying with private security companies (PSCs) on patrol and interviews with owners and managers, this chapter explains the role of private security companies in Potchefstroom, part of the JB Marks municipality in South Africa and their relationship to other security infrastructures and the public. The chapter also describes the work conditions of armed responders. In the process of doing this, it contrasts and problematises the stereotypical notions of private security operatives. Armed responders are often portrayed as ‘cowboys’ who are racist, crave action and even violence. The chapter reveals that although some within the industry partially fit this description, such caricatures are not the norm. Despite, being beset by financial and frequently personal problems, armed responders are often conscientious and respectful of human rights. This finding is significant for at least two reasons. Firstly, accuracy and nuance have merit as a matter of principle. Secondly, if we continuously reiterate stereotypical images of PSCs without such nuance, then one is likely to lose the goodwill of these actors. That would be unfortunate as the heterogeneity within the sector may be harnessed to effect meaningful collaboration with diverse stakeholders towards a less divisive social order.
