ABSTRACT
This chapter concerns the important relationships that form between residents and the staff paid to care for them. It illustrates how, in their everyday practice, aged care staff encounter situations that are physically, cognitively and emotionally complex. While there were many stories of exemplary care, and of carers developing close, caring relationships with older residents, the work of caring is continuous, consuming and monotonous, and so there were also stores of indifferent, rushed, and inadequate care.
