ABSTRACT
The authors identified five elements critical to creating a “culture of communications”. Each requires a little more fortitude than the previous one, as the communications get more and more personal. But they’re all necessary for your organization to perform at its best. The two operations departments comprising two-thirds of the organization’s people were led by Phil and Willie. Phil and Willie started a monthly “all-hands” meeting specifically to open lines of communication. But team members agreed that what they called the Phil and Willie Show actually squashed communication. It went back to the first session, nearly two years earlier. A cousin of bad news is the dissenting opinion. Do you invite or discourage disagreement? Several years ago, we were working with the leaders of a start-up organization on their vision and strategy. The head of the organization was known for having strong opinions.
