ABSTRACT
Good scorecards drive performance. Perhaps more importantly, good scorecards foster learning. They allow performers and the organization to see the connection between performance and results, and then adjust performance to ensure it’s delivering the critical results. Quantitative data makes it easier to compare actual performance with the goal, identify the most significant gaps that need attention, and measure their impact on the team or organization. The purpose of a scorecard is to give team members the information they need to get better. For scorecards to be useful, team members must have nothing to fear from keeping accurate scorecard data, so long as they learn and improve. Unfortunately, some organizations misuse their data. The production manager and anyone posing the question both know that work must still be done to improve the team’s quality to a consistently acceptable level. Adding an acceptable standard and best-ever performance to your scorecard will help you and your team achieve your best.
