ABSTRACT
Relational coordination theory has been tested in 73 industry contexts and in 36 countries around the world. In Chapter 3, we assess the empirical research supporting relational coordination theory to date and recommend a future research and practice agenda, we conducted a systematic review following Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines. Findings regarding the outcomes of relational coordination were grouped into four categories based on the theory, including quality and safety outcomes, efficiency and financial outcomes, worker outcomes, and learning and innovation. Findings regarding the predictors of relational coordination were grouped into selection and training for teamwork, relational job design, relational leadership roles, boundary spanner roles, shared accountability and rewards, conflict resolution, shared meetings, shared space, shared protocols and routines, shared information systems, as well as relational and work process interventions.
