ABSTRACT
We know that organizational structures play a powerful role in shaping relational coordination, for better or worse. These organizational structures include human resource practices and coordination mechanisms. They may or may not be easily changed due to leadership resistance, regulatory restrictions, costliness, or simply the lack of time to invest in the process. But in reality, these organizational structures have been created by people and they can be re-created by people. To lay the groundwork for possible changes, how do we assess the current state of these organizational structures to see how well they support relational coordination––or not? In Chapter 8, we introduce a tool and describe how to customize it to your context to collect the data you will need, and how to display these data in matrix format for the purpose of visualization. At https://rcsurveyhelp.info" xmlns:xlink="https://www.w3.org/1999/xlink">rcsurveyhelp.info you will find the OSAT interview protocol and the commands to conduct all of the analyses described in this chapter.
