ABSTRACT
The responsibility of the QA manager, food safety manager and environment manager is: to analyse and evaluate data and recommend improvements. The responsibility of the department managers is to implement improvement plans. The data can yield the information needed to determine conformity of products and services to specified requirements: inspection and warranty, performance, audits, and statutory and regulatory compliance. Several categories of data can be used to determine the need for improvement within the Integrated Quality, Food Safety and Environmental Management System: trends in non-conformities realised in internal and external audits, failure to achieve objectives, failure to address risks and opportunities, customer complaints relating to the same product category or cause, customer feedback, poor performance of suppliers, market share, unsuccessful change management actions, employee suggestions, investigations into company activities by internal or external investigators, and knowledge management gaps.
