ABSTRACT
This chapter details the customer requirements, legal and other requirements, risk management, and customer satisfaction for integrating business management processes. The customer requirements procedure defines: staffing positions, roles and responsibilities for customer service and sales; customer communication training; developing and implementing procedures for taking orders and reviewing customer requirements for accuracy and completeness. When processes or products are developed, the ABCCL Integrated Quality, Food Safety and Environmental (IQFSE) management system identifies the risks and opportunities that can affect the conformity of the products and services or the ability to affect customer satisfaction. Strategic planning process ensures that they are adequately addressed.
