ABSTRACT
This chapter discusses organisational knowledge and describes the role of management team; QA manager, food safety manager and environment manager; and manager information systems. The responsibilities of the management team are to identify the key processes and to identify the knowledge required to perform the activities. Manager Information Systems should hold brainstorming sessions and workshops to identify and define which knowledge is most important, and which knowledge is critical. Regularity with which such brainstorming sessions and workshops are held shall be determined by the QA Manager in consultation with Department Managers. When tacit knowledge is identified by the Management Team, Manager Information Systems determines which tacit knowledge should be converted to explicit form.
