ABSTRACT
This chapter discusses grievance procedure for the integrating business management processes. It describes the role of supervisor, Human resources department, and department manager. The responsibility of the supervisor is to investigate the cause of grievance, to provide counselling support to employees who need support, and to resolve conflicts among the staff in the unit. An employee who has a grievance should at first raise the matter with the Supervisor immediately either verbally or in writing. If the matter concerns the Supervisor, the matter shall be raised with the Department Manager. The appeal to the General Manager should be made in writing within 10 working days of receipt of stage two responses. The General Manager shall hear the appeal with another management representative not previously involved with the grievance resolution and respond within 20 working days of receiving the appeal.
