ABSTRACT
From a customer’s perspective, there are some activities or steps in company that are ignored. Meaning, it does not flow in customer value stream but in company value. If the company prioritizes and optimizes its value, then customer value stream is likely to be marginalized and therefore customers are ignored. Therefore, it is very important for companies to visualize and balance the stream of flowing values throughout the main stakeholders. The step after determining the value is to identify the value stream. In simple terms, the efforts to smoothly run the stream value are only by removing all types of inhibitors, defilements, and backflow from existing processes. While waste is the focus of value stream principles, variability is the focus of stream principle. Lean goals can even be seen as an effort to reduce stream variability. This step prevents interference with the process during its implementation.
