ABSTRACT
Lean process is a process that uses only the absolute minimum resources to add value on services or products. Lean process lowers the cost of products or services because it uses minimum resources. The resource minimization is achieved through two basic principles of lean process: waste identification and waste elimination. The development of lean process certainly requires investment and this investment can be quite large. For some parties, this investment might be seen as form of waste. However, the investment on the lean process will provide benefits because its main target is reducing waste. Ford had previously invested in increasing the work team members’ accountability, in accordance with the company’s general strategy. Without a lean process, this high accountability of work team cannot provide maximum result, and might become wasteful. By using lean, this work team is able to work using their best focused and standardized working spirit because their skills are used in an ideal work setting without waste.
