ABSTRACT
Effective planning and management of human resources are at the core of any successful event. Ensuring an event is adequately staffed with the right people, who are appropriately trained and motivated to meet its objectives, is fundamental to the event management process. This chapter seeks to provide an overview of the key aspects of human resource planning and management with which an event manager should be familiar. It begins by examining considerations associated with human resource management in the context of events. It then moves on to propose a model of the event human resource management process and to discuss each of the major steps in this model. Selected theories associated with staff/volunteer motivation are then described, followed by a brief examination of techniques for staff and volunteer team building. The final part of this chapter overviews legal considerations associated with human resource management and explores the areas of equality, diversity and inclusion. The chapter concludes with a case study, ‘The people matrix of The Woodford Folk Festival - building a passionate team’.
