ABSTRACT
This chapter discusses building a case for change by producing real benefits from initiatives such as Lean and Six Sigma. Using change readiness tools ensures a smooth project transition from the improvement team to the process owner with a final benefit verification. The justifications for change are enhanced by a favorable cost benefit analysis, expected customer and non-financial benefits, and favorable impact to key stakeholders. Lean Six Sigma encourages teams to think differently, work differently, ask questions to challenge the status quo, make decisions with facts and data, and use new tools and methodologies to achieve business benefits. Rapid improvement events and Agile Project Management make these happen faster. The effectiveness of a change initiative also depends on the technology that is deployed to make changes as well as diffusion into an organization’s culture. Technology is the basis for the tools and methods associated with an initiative.
