ABSTRACT
Process improvement information must be documented into a control plan and integrated within an organization’s normal quality control system once improvements are made. Reporting begins with the controls plan and then continues through operational meetings that discuss and report on key performance metrics. Control strategies and systems are incorporated into a quality control plan and used to communicate the key process variables that need to be controlled, i.e., measured, reported, and kept within a specified range and on target. Process control strategies require the application of several control tools selected to sustain the solutions. These vary in their effectiveness as well as their ease of use over time. Training must be periodically refreshed to ensure people remember information. Statistical Process Control is used to monitor the performance key process variables to identify random and non-random patterns. Control chart patterns provide insight into the underlying sources of process variation.
