ABSTRACT
This chapter discusses the ensure projects are aligned to operational strategy. It explores how to apply Lean Six Sigma tools and methods to support rapid improvement event planning in a virtual team and remote environment. The chapter also discusses the data collection and analysis for IT ecosystems, using digitization, RPA, and other methods to collect information either in person or through algorithms. It provides the solution implementation, documenting business benefits, reinforcing new behaviors, and organizational change. If the focus is on a process, the analysis will be to confirm the current state VSM map, build one using sticky notes. The goal of writing this book has been to provide a simple guide to plan and conduct Kaizen or rapid improvement events in service processes and to place these in context with an operating model. Strategy alignment was shown to be critical to ensure resources are efficiently utilized to achieve business goals. Organizations employ different initiatives to execute strategies.
