ABSTRACT
This chapter aims to identify and organize projects for Lean deployments for service and supporting processes in highly automated work environments, then build these projects into strategic planning and execution. It discusses the to apply Lean Six Sigma tools and methods to support rapid improvement event planning in a virtual team and remote environment. In addition, because of the high virtualization of service processes, the chapter also discusses IT ecosystems, digitization, and automation relative to their impact on classic Lean and Six Sigma tools and methods. Although Lean Six Sigma rapid improvement methods are the focus of this book, all the elements of the operating model now need to be considered for effective process improvement. Today’s office environments consist of employees, consultants, and technologies that are integral parts of global supply chains. Digitalization, automation, and other disruptive technologies integrate the systems.
