In this study we are introduced to a poignant case of family breakdown. Each party involved in the dispute gives their perception on the conflict, how it occurred, and the outcome they are looking for. This is followed by the mediator’s reflection on the mediation. This gives a good picture of the process and progress in a mediation. It shows the frustrations of the process and the need for the mediator to build trusting alliances with all concerned and to manage everyone’s frustration, including their own.